Customer care
Frequently asked questions
Sizing, colors, delivery and care at Finley Brook.
How do I choose my size?
Compare chest or bust, garment length and sleeve measurements for the exact knit. Allow room for any layer you plan to wear underneath. A size label or a photograph alone cannot establish fit.
How do I choose a color?
Choose a color on the product page to see its linked photograph and available sizes. Only combinations offered for that style are selectable. Screen settings and lighting can affect how a color appears.
Can I see more photographs of an item?
Use the gallery thumbnails or left and right arrows on the product page. The counter shows your position in the gallery. Selecting a photograph linked to a single color also selects that color.
What is included in my order?
Your order contains the item and variant described on the product page. Other garments, jewelry, furniture and campaign styling props are not included unless expressly listed. A coordinated outfit photograph does not mean the pieces are sold as a set.
How much does shipping cost?
Standard shipping costs $5.99 per order. Review the complete order total and any applicable tax before payment.
How long does delivery take?
Allow 1–2 business days for handling and an estimated 3–6 business days in transit, for 4–8 business days total. These are estimates rather than a guaranteed arrival date.
What is the daily order cutoff?
The cutoff is 15:00 America/New_York, Monday to Friday. Eastern Time follows local daylight saving changes. The cutoff does not guarantee same-day dispatch.
How do I start a return?
Request a return within 60 days of delivery. Include your order reference, item, color and size. Wait for authorization and receiving instructions before sending a parcel; a business contact address is not automatically a return destination.
What if an item arrives damaged or incorrect?
Keep the item and packaging. Contact customer care with your order reference, a description and clear photographs when available. Do not include payment details or unnecessary personal information in the photographs.
Can I change or cancel an order?
Contact customer care promptly with the order reference and requested change. A request depends on the actual handling stage and must be confirmed. Sending a message does not itself change or cancel an order.
How should I wash or care for my clothes?
Follow the care label on the exact garment. Similar-looking pieces can have different fibers, trims and finishes. Do not assume machine washing, tumble drying or ironing is suitable without the garment's instructions.
When is customer care available?
Monday to Friday, 08:00–17:00 America/New_York. The usual reply time is within one business day. Customer care is provided by email.
Does adding an item to the bag place an order?
No. Your bag saves the selected item, color, size and quantity on this browser. An order is placed through checkout. Keep the order confirmation after payment for your records.